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Replacement Policy

n case you find any problems, damages or defects in the products you can simply return the product to us within 7 days of receiving the product. On Successful processing of returned Item(s), we will either replace the product or refund the entire amount.

CanineProducts does not allow returns on the following -

  • Perishable / Food items that are opened and/or used
  • Diapers, Sanitation or Hygiene related products, deodorants will not be returnable unless containing a manufacturing defect that can be proved
  • Any Used Apparel / Merchandise
  • If the product doesn’t bear its original packaging
  • If the product is soiled, dirty, washed, refurbished or used for a prolonged period
  • f the product is torn, damaged or possesses any signs of strains

The buyer needs to send the return on the following address -

Canine Products
7/559, Crawford Market, Opposite Sadanand Hotel,
Lokmanya Tilak Marg, Dhobi Talao,
Chhatrapati Shivaji Terminus Area, Fort,
Mumbai, Maharashtra 400001
Mobile: 98707 80224
Email: support@canineproducts.in

Refund of return shipping charges (only if a wrong product is sent by us) (Charges paid by the buyer for returning the products to us) will be limited to Rs 100 or 10% of product cost, whichever is lower. The refund for shipping charges will be in the form of Gift voucher/coupon.

Please note that the product should be unused with all original tags intact and should be sent back in original packaging.