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How much is shipping?

Orders over 999 ship free! All other orders ship for a flat rate of 99.

How long does it take to get my order?

Most articles / parcels reach within 6-7 working days depending upon their location. If at all the article is not received within the stipulated timeframe, please get in touch with us on our WhatsApp number or email us.

How do I track my order?

We'll send you emails to update you on the progress of your order, or you can check its progress in the Orders section of your account. You can also give us a call, and we'll be happy to provide tracking information.

Who will be delivering my order?

Canine Products delivery boys carrying their register cards OR other premium carriers to provide you with the fastest and most reliable service available.

Do I need to be there to sign for it?

CNope! If you're not home, the driver will leave your package at the door or with your doorman.

What happens if my package gets lost?

All items purchased from are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.


How do I make a purchase?

Simply click the "Proceed to Checkout" button in your cart! If you're not logged in, you will be asked to do so.

What information do I need to check out?

Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and PayTM.


What's your Return Policy?

Our policy is simple: If you're not 100% unconditionally satisfied with your pet supplies, you can return them.

CanineProducts does not allow returns on the following -

  • Perishable / Food items that are opened and/or used
  • Diapers, Sanitation or Hygiene related products, deodorants will not be returnable unless containing a manufacturing defect that can be proved
  • Any Used Apparel / Merchandise
  • If the product doesn't bear its original packaging
  • If the product is soiled, dirty, washed, refurbished or used for a prolonged period
  • If the product is torn, damaged or possesses any signs of strains

What do I do if I need to return something?

Give our friendly customer service team a call at 98707 80224, and we'll provide you with instructions for returning your items. Easy as that!