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Customer Service

  1. Shipping & Delivery
  2. Privacy & Security
  3. Returns & Replacements
  4. Ordering Cancellation
  5. Terms & Condition

Shipping & Delivery

Shipping Rules or Tracking Details

The shipment details - "Tracking Number" is shared once the parcel / article is dispatched by any of the logistics partner. The details once put on our admin portal shows the term "complete" to the customer. The customer will then receive an email registered with us and a SMS on the mobile number stating that the order is complete. The term "complete" is referred as the shipment is fulfilled; it should be not considered as the final delivery done by the logistic partner.

Most articles / parcels reach within 6-7 working days depending upon their location. If at all the article is not received within the stipulated timeframe, please get in touch with us on our WhatsApp number or email us.

We will assume that once the tracking details is shared customer should regularly check the status on the respective logistics partner website and are always welcomed to get in touch with us if the shipment is on hold, undelivered, wrong information, delay in delivering etc. We will try our level best to solve the issue as soon as possible.

Delivery Charges

Canine Products provides FREE shipping of all items if the total amount of your purchase exceeds Rs. 999 or more. If total amount of your purchases is less than Rs. 999 then a nominal shipping charge of Rs. 100 is applicable.

Delivery Period

The estimated delivery period of every product is different. We also sell a wide range of imported goods which comes with a delivery marker of Delivery more than 6-7 working days. In such a scenario, we procure the goods from international markets and then ship the product once it's available to our warehouses. Such a delivery marker may also be an indication that the particular product is expected at our warehouses shortly and shall be dispatched immediately.

You can also pre-order a product from our website. Usually newly launched products that face a scarcity of stocks are categorised under pre-order. A delivery marker may not be necessarily featured alongside the product, but they read an Expected Availability date. Once the products arrive at our warehouses, we dispatch them immediately. Pre-orders will be given the preference of first-cum-first-serve basis. Delivery of such products can vary between 1 to 2 weeks.

Privacy & Security will only disclose your Personal Information in accordance with this Privacy Policy. If you decline to submit personal information to us, then we will unfortunately not be in a position to provide the Services to you.

Any of your information which you provide when you use in an unencrypted manner and/or to an open, public environment or forum including (without limitation) any blog, chat room, albums, community, classifieds or discussion board, is not confidential, does not constitute Personal Information, and is not subject to protection under Privacy & Security Policy.

Since such public environments are accessible by third parties, it is possible that third parties may collect and collate and use such information for their own purposes. You should accordingly be careful when deciding to share any of your Personal Information in such public environments. is not liable to you or any third party for any damages that you or any third party may suffer howsoever arising from your disclosure of Personal Information in any public environment. You accordingly disclose information in a public environment at your own risk.

Contacting Us

If there are any questions regarding this privacy & security policy you may contact us using the information below:

Canine Products
7/559, Crawford Market, Opposite Sadanand Hotel,
Lokmanya Tilak Marg, Dhobi Talao,
Chhatrapati Shivaji Terminus Area, Fort,
Mumbai, Maharashtra 400001
Mobile: 98707 80224

Returns & Replacements

In case you find any problems, damages or defects in the products you can simply return the product to us within 7 days of receiving the product. On Successful processing of returned Item(s), we will either replace the product or refund the entire amount.

CanineProducts does not allow returns on the following -

  • Perishable / Food items that are opened and/or used
  • Diapers, Sanitation or Hygiene related products, deodorants will not be returnable unless containing a manufacturing defect that can be proved
  • Any Used Apparel / Merchandise
  • If the product doesn't bear its original packaging
  • If the product is soiled, dirty, washed, refurbished or used for a prolonged period
  • f the product is torn, damaged or possesses any signs of strains

Ordering Cancellation

Cancellation requests can be raised only before the time we dispatch your order. Once your product has been dispatched, you can't make a request for cancellation. If you wish to cancel your order, you can simply call our customer support and ask them to cancellation by providing the required details.

Once we receive cancellation request, we will refund any prepaid amount according to our Refund Policy.


We deeply regret the inconvenience caused due the cancellation of order. The following reasons may be after the cancellation of your product:

  • The product was not available with us.
  • There was inaccuracy in pricing.
  • Credit/Debit card information provided by you was not enough or was not accurate.

We will inform you about the cancellation of the order via E-mail and SMS if your order has been cancelled. Our team will contact you for additional information if the order is cancelled due to inaccurate or less information from your side.

Terms & Condition

Variation shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by and its licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.


The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms.

Limitation of Liability

We shall make every commercially reasonable effort to ensure this website contains accurate and correct information. However, we do not warrant the validity, quality and pricing of the products and services offered at this website. You may view our Disclaimer Policy by clicking here.


You hereby indemnify us and shall continue to keep us indemnified including any of our officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  1. your breach of these terms of use;
  2. your violation of any law or the rights of a third party; or
  3. your use of this website.

Privacy Policy

By agreeing to these terms, you agree that we may use your information as described in our Privacy Policy. You may view of our Privacy Policy by clicking here.


All content on this website is Copyright of Private Limited. Except for your information, you may not modify, reproduce or distribute the content, design or layout of this website or individual sections of the content, design or layout of this website without our express written permission.